At Coco’s Glow Glam, we want you to love every piece of jewellery you wear. If you’re not completely satisfied with your purchase, we’re here to help with our 7-day return and exchange policy, provided the item was not purchased on sale.
Eligibility for Returns or Exchanges:
- Items must be unworn and in original condition.
- The original packaging, including the branded box and pouch, must be returned.
- You must contact us within 7 days of delivery via email and include your order number.
Items Not Eligible for Return:
- Earrings (for hygiene reasons)
- Sale items, custom jewellery, or items where proceeds are donated
- Items that have been worn, damaged through customer use, or returned without packaging
Return Shipping & Fees:
- Return shipping fees for undamaged items are the customer’s responsibility.
- Original shipping costs will be deducted from the refund — even if you received free shipping.
- If you’d like an exchange, a R70 reshipping fee will apply for the new item.
- All original shipping fees are non-refundable.
Jewellery Quality & Damage:
We thoroughly inspect all jewellery for defects, damage, or discoloration before dispatch. However, please note:
- Jewellery is delicate by nature.
- Minor flaws may occur and could be easily fixable — assess the issue carefully before contacting us.
Order Cancellations:
To cancel an order, please email us as soon as possible to info@cocosglow.co.za.
Once shipped, the order can no longer be cancelled.
If your order hasn’t shipped yet, we’ll do our best to cancel and issue a full refund.
Need more help?
Contact us at info@cocosglow.co.za for questions related to refunds and exchange